Shipping
What qualifies for free shipping?
The order minimum to automatically qualify for free shipping is:
$100 for US (including Puerto Rico)
$120 for Canada
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Please note - If you apply a discount, this may reduce your order total below $100/120, causing you to be disqualified from free shipping.
Do you ship internationally?
As of 2023, we offer shipping to the US & Canada.
If you're in another country and would like our products shipped to you, join our VIP text list or email hello@arbormade.co and please let us know!
When are orders shipped?
You can expect your order to ship within 2-3 business days!
In the summer months, we only ship out orders at the beginning of the week.
Is your packaging eco-friendly?
All our shipping materials are entirely paper based (FSC Certified), making them 100% compostable and recyclable. Even our tape is compostable!
Do you ship sustainably?
Yes! We ship carbon neutral and 100% plastic free.
Materials
What are the ingredients in your candles?
We use all-natural soy wax, organic cotton wicks, and all of our scents are 100% phthalate-fee, non-toxic, and cruelty free.
If you have specific allergies or sensitivities, feel free to message us about our scents (we'd be happy to share the full breakdwon), or check out our unscented candle!
Which scents are 100% pet-friendly?
Some pets are sensitive to certain essential oils, spices, and citrus scents. All our refills are totally safe to light around pets, but if you want to play it safe we recommend the following scents:
Vanilla Colada
Midnight Orchard
Petals Abloom
Unscented
We are excited to launch even more pet-friendly scents! Make sure to join our VIP text list to stay updated on any scent launches.
What makes your candles non-toxic?
We use 100% natural soy wax, organic cotton wicks, and non-toxic, clean scents.
All of our fragrances are 100% phthalate-free and do not include any reproductive toxins, carcinogens, mutagens, organ toxins, or acute toxins.
We use a combination of natural essential oils and clean candle fragrance oils in our candles. Send us an email (hello@arbormade.co) if you have specific questions!
Unfortunately many (if not most) candle companies out there, big and small, still use toxic fragrances and wax in their candles. This is one of the reasons we decided to start making our own candles! Everyone should be able to enjoy the wonderful experience of a candle without harming their health.
Candle Care
Should I trim the wick on the first burn?
To help ensure when you first light your candle that it acheives a full melt pool, we do not recommend trimming the wick the first time. After the first burn melts all the way to the edges, you can (and should) trim the wick every time after that! :)
What do I do with the leftover wax?
We recommend either composting the wax (as it is made of 100% plant-based soy wax and organic cotton wicks), melt the extra wax in a wax warmer, or put it in a cloth bag and use as a drawer freshener!
How long does each wax refill last?
Our candle refills are 7.1 oz on average. The average burn time for each candle is around 30-35 hours!
Can I swap refills before the candle is done?
We would not recommend trying to pop out the leftover wax before it melts all the way down to the bottom - just to make sure too much force isn't put on the jar to do so. We added in a line on the inside so you know when it's time to pop out the wax and refill!
How can I clean the candle jar?
Our reusable jar design should make it easy! Any leftover wax can be easily popped out and shouldn't stick to the sides. If there is any soot or dust, you can use our natural jar cleaner or try to rinse it out in the sink. You could even throw the candle jar in the dishwasher, we just would recommend the jar is completely rid of any wax before doing so.